Is it best practice to interrupt my client I am meeting with, when they are speaking, so I can answer my cell phone or reply to a text or read an email?
Do you mind if I answer my cell phone when you and I are in a meeting?
Being in the commercial real estate business, I generally find myself in meetings with property owners or business owners who’s schedules are very busy.
I respect their time and truly appreciate their taking time out of their busy schedule to meet with me and as such I have made it a point to shut off or put my cell phone or put it on vibrate and not answer my cell phone or read my texts or emails when I am in a meeting with them.
I instead check and respond to any texts, emails and voice mail messages that may have come in during our meeting right after the meeting.
Apparently not everyone believes this is the proper way to handle communications these days.
I recently read a post on social media by a residential real estate agent I know ( not just Facebook “friends”) who regularly boosts about how he always answers his phone (even when with clients).
In my opinion if you are at a meeting or meal, and you answer a call, you’re basically telling the person you’re meeting with that someone else is more deserving of your time than they are.
There is always a rare exception of course. A couple of years ago my dad was in the hospital scheduled to have bypass surgery in a couple days. I was flying out the day before but was still meeting business owners to discuss commercial real estate two days prior. I briefly explained the situation and apologized in advance that if the phone vibrated I would answer it. (fortunately it didn’t)
I believe if you are expecting an important phone call during your meeting and there’s no way you can reschedule it, then make sure to let the person you’re meeting with know ahead of time.
This isn’t the best scenario, but if it happens, you can say “I have to answer this” and briefly explain why before taking the call.
Am I out of touch, is it best practice to interrupt my client I am meeting with, when they are speaking, so I can answer my cell phone or reply to a text or read an email?
If so I apologize in advance if you try to call me and get a voice mail, and it takes me 20 minutes or an hour or so to call you back.
If someone schedules in advance, time out of their busy day to meet with me, I appreciate and respect their time.
Let me know how I can help you with your commercial real estate needs. If I don’t answer the phone, I will call you back as soon as I can and also give you the undivided attention you deserve.